FAQ

1. What’s the difference between a bidet seat, a bidet toilet, and a bidet toilet combo?

A bidet seat (such as the TOTO WASHLET S5 or Bio Bidet BB-2000) replaces your existing toilet seat and adds cleansing functions. A bidet toilet is a fully integrated unit, like the TOTO Neorest, with the bidet built in. A combo pairs a toilet with a bidet seat, such as the TOTO Drake with an S5 seat. If you like your current toilet, a seat is the simplest and most affordable upgrade.

2. Will a bidet seat fit my toilet?

Most fit standard toilets, but you need to check the shape (round or elongated) and the mounting hole spacing. Our Bidet Toilet Seat Compatibility Guide walks you through measuring. If you’re unsure, call or email us before ordering, and we’ll help you confirm the fit.

3. How hard is installation, and do I need a plumber?

Bidet seats are designed for DIY installation, and our “Install in 5 Easy Steps” guide covers it. Many customers install a seat in under an hour with basic tools. Integrated toilets and combos are heavier and may be better handled by a plumber.

4. Do I need an electrical outlet near my toilet?

Yes, electronic seats need a grounded outlet near the toilet for the heated seat, warm water, and dryer. If your bathroom doesn’t have one, have an electrician add one before you install. Tell us which model you’re considering and we can point you to its power requirements.

5. Do you offer free shipping, and how long does delivery take?

Shipping is free to the contiguous 48 states. Standard delivery is typically 3–5 business days after processing for UPS, FedEx Ground, or USPS orders, and 5–7 days for larger items that ship by common carrier. You’ll get an email with tracking once your order ships. We don’t ship to PO boxes.

6. Is there sales tax?

We don’t charge sales tax on orders except in Florida.

7. What is your return policy?

You can return an item within 60 days of delivery. It must be new, unopened, and in resalable condition, and you must request an RMA number first by emailing customercare@everflowbidets.com or calling 720-388-1349. For hygiene reasons, we can’t accept bidet seats, attachments, or toilets that have been installed or used. If you ordered the wrong item or changed your mind, a 10% restocking fee and original shipping costs apply. If we made an error or the item arrived damaged, we cover the return.

8. What should I do if my order arrives damaged?

Inspect the packaging when it arrives and email photos to customercare@everflowbidets.com. Report damage within 30 days for UPS/FedEx shipments, or within 3 days for freight deliveries such as toilets on a pallet. If a freight shipment shows visible damage, don’t accept delivery, and contact us right away.

9. What warranty comes with my purchase?

Products carry the manufacturer’s warranty. Terms vary by brand (TOTO, Bio Bidet, American Standard, Duravit, and so on), so see our Manufacturer’s Warranties page for details. We also provide lifetime customer support.

10. Can I get help choosing the right model, and do you price match?

Yes. Call 720-388-1349 (Mon–Sat, 8am–6pm Eastern) or email customercare@everflowbidets.com, and the owner often handles questions himself. Our TOTO WASHLET Comparison Chart and blog guides (S5 vs. S7, KS5 vs. S5 vs. KS6) can help you compare. The site banner also advertises price matching.